Fanatically Relentless Customer Service: The Insiders Guide: How to Rescue Your Customers from a World of Crappy Service

Remember the good old days when you called a company and a real person actually answered the phone? When a customer service rep actually followed through on their promise? When you walked up to a service counter and the employee was smiling and looked like they genuinely wanted to serve you?

Fanatically Relentless Customer Service: An Insider’s Guide shows you how to rescue your customers from the poor service they encounter every day from countless companies. This practical guide delivers high-impact tools to elevate your customer service without the fancy language, corporate jargon, or overly complicated processes.

This book will teach you how to:

• Maximize “Moments of Impact” in every customer interaction
• Apply the “Cracker Jack Principle” to deliver memorable surprises every day
• Resolve customer issues quickly and effectively while retaining loyalty
• Empower employees to deliver on every promise, every time
• Move beyond basic customer satisfaction to create unmatched customer advocacy