I have found the same thing about writing. I have written stories that are about positive characters that are role models and heroic in the black community and have an uphill battle getting readership while feeling it was some of my best work. On the other hand pieces that I publish filled with drama, sexual situations and strong language sell many times more. It's a tough world to write in broadly and know that probably 80% of your revenue will come from 20% of your work, but I keep writing in totally dirrerent genres to broaden my readership and it is working to an extent as I'm getting a foothold in the UK with steady sales of work that is not urban fiction, but the Elder Erotica series, and it is dragging readers to my other work.
Back to the Zane deal. I don't know if anything went on between Zane and the woman that updated her page, but that is pretty public way to hit someone. I met Zane once at a booksigning at a bookstore in Dallas that closed last year and gave her a copy of one of my books, Rooftop Diva, and she seemed to be just a regular person.